Returns / Exchanges:
CAPSULE 121 gladly accepts the return of unworn and unwashed merchandise purchased from CAPSULE121.com for an exchange or full refund. All original product packaging, hangers, and tags must be intact, otherwise, you could be subject to a restocking fee of 15%.
Any items marked as FINAL SALE may not be returned or exchanged.
Certain items marked as CLEARANCE may be returned for store credit or exchanged for another item only. No refunds.
Please contact us immediately if you receive a defective item, which we will either replace or refund at your request.
CAPSULE 121 does not accept items returned from independent retailers. Please contact the original retailer where the purchase was made to complete this type of return.
Gift cards are non-refundable. Puerto Rico does not qualify for free return shipping and customers will be refunded for their returned merchandise less the cost of shipping (which may exceed $40) if a return label is provided to them.
A free UPS return label is provided upon request.
Return / Exchange Procedure:
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Request your free UPS return label by completing the form here
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A return authorization must be requested within 14 days of the original purchase date.
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Your return label will be sent to you via email after filling out the form. Make sure you check your spam email box if you do not receive it within a few minutes. Please note that return requests made on the weekends will be processed on the next business day.
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Print your label and attach it to the packaging. Please also include your original packing slip in the box.
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Drop the box off at your nearest UPS location, or dropbox within 5 days.
Returns are processed within 10 business days of receipt. You will receive confirmation via email when your refund has been processed. Please allow up to 5 business days for a refund to apply to your bank account.
Exchange orders are processed within 10 business days of receipt and shipped via UPS ground service. You will receive confirmation via email when your exchange has been processed.
Original shipping costs are non-refundable.
Returning or Exchanging a Gift:
CAPSULE121 gladly accepts the return of gifted merchandise purchased from CAPSULE121.com that is unworn, unwashed, or defective for a website credit sent via email. Please contact us directly when returning a gift.
